FAQ

  • GENERAL
  • Is the CoolBox an air conditioner?

    Our CoolBox line of evaporative coolers are not air conditioners, however we do offer a
    line of portable air conditioners and dual use air conditioner/heater units.

  • What is the best way to reach the Cool-A-Zone team?

    The best way to reach someone quickly is via the chat on our web page, email us at
    info@coolazone.com or call directly at 1-855-386-2665.

  • How can I stay up-to-date on the replenishment of out-of-stock items?

    Subscribe to the newsletter on our website for access to the most current news and
    information happening at Cool-A-Zone.

  • How do I choose the right sized CoolBox evaporative cooler?

    Evaporative air coolers are rated by CFMs (the cubic feet per minute) of air that the
    cooler can blow into your home. Whether it is for a small room or a whole house, there
    is a simple formula to identify the proper size of evaporative air cooler you need.
    o Formula:V = Room Volume (L x W x H)ACH = Desired number of air changes60 = Minutes in an hourCFM = Cubic feet per minute

  • Does Cool-A-Zone rent units and what is the cost?

    Yes, we do offer rental units. Contact us at sales@coolazone.com for details or complete our rental inquiry form on the website.

  • How do I set up a demo?

    Contact your Cool-A-Zone sales representative for details. If you do not have a sales
    representative, reach someone quickly via the chat on our web page, email us at
    info@coolazone.com or call directly at 1-855-386-2665.

  • Will sales tax be applied to my order?

    It depends on your location. Contact your Cool-A-Zone sales representative for details, if you do not have
    one the best way to reach someone quickly is via the chat on our web page or email us
    at info@coolazone.com or call directly at 1-855-386-2665.

  • What is the difference between the C100 and C125?

    The C125 has a stronger motor, allowing more air to be expelled and cover over 1,400
    Square Feet. The C-25 also has side vents that allow for a larger volume of air to be
    pulled in and cycled through the cooling system.

  • Are CoolBox evaporative coolers safe to use?

    As long as they are properly maintained and cleaning schedules are followed, CoolBox
    evaporative coolers are safe and efficient to use.

  • Does it cost a lot of money to use an evaporative cooler?

    Generally speaking, it costs significantly less to run an evaporative cooler than it does to
    run an air conditioner.

  • Can I use evaporative coolers indoors?

    Yes, we offer several models that are suitable for indoors.

  • Where is my model number?

    Your model number is located on the information plaque on your unit.

  • What are honeycomb evaporative cooling pads made of?

    Honeycomb evaporative cooling pads are designed to provide maximum cooling, low
    pressure drop and years of reliable service. It is made from specifically engineered
    cellulose paper that is chemically treated to resist deterioration. Cross fluted, unequal
    angle pad design promotes the beneficial mixing of air and water for optimum cooling.
    This unique design also functions to continually direct more water to the air entering the
    face of the pad, where the air is the hottest, driest, dirtiest and where the most intense
    evaporation occurs.

  • Can I paint my evaporative cooler?

    Yes, as long as you don’t block the airflow through the cooling medium. We don’t
    recommend you paint the inside of the tank or the motor.

  • How long has Cool-A-Zone been in business?

    While Cool-A-Zone has been providing evaporative cooling solutions for over 10 years,
    the current owner took over in 2020.

  • FUNCTION
  • Can we get an operation manual?

    Yes, you can visit the units product page on our website to download a digital copy of the operations manual.

  • Does the CoolBox drain water?

    The CoolBox units do not drain water automatically.However, if the unit is in continuous use, all water in the water tank will completely evaporate over time and you will not need to drain any water. If there is water left over after using, you can drain from the water tank by unscrewing the drain cap located on the bottom of the back side of the unit.

  • How does the CoolBox work? 

    After you pour water into the water tank or connect your water hose to the water hose connector, the water will be pumped up to water distribution tray which will then slowly release water to drip onto the cooling pad. When air passes through the cooling pad, the water will evaporate causing the air temperature to drop.

  •  What is the purpose of the anion button?

    An ionizer works by emitting negatively charged ions (ANION) into a room. Because of their polarity, the emitted ions instantly attach to the positively charged contaminants in the air. The newly formed particles are too heavy to float and fall to the surface and out of the ambient air you breathe, resulting in cleaner air.

  • Can I adjust the temperature on the evaporative cooler? 

    No, the temperature cannot be adjusted, the display is only reflecting the temperature of the air emitted from unit.

  • Why is my CoolBox beeping?

    The beeping sound may signal that your fan has run out of water and the water tank needs to be refilled.

  •  Can I lay down my CoolBox to transport it?

    Yes, you may lay the CoolBox unit down during transport, but we recommend you transport it in an upright and secure position whenever possible.

  •  What is the run time on each of the CoolBox units?

    The unit run time is dependent on the humidity level of the air and the air conditions in the region where you live.

  • Can I use the CoolBox units indoors and will it make my indoor space humid?

    Yes, the CoolBox units can be used indoors as long as there is some form of air exchange, for example, open windows or a running air conditioner.

  •  Can the CoolBox be used without water? 

    Yes, but to take advantage of the cooling function, you need to use water. 

  • How can I semi-permanently mount the Sunspot II?

    You can purchase the heater stand for mobile mounting or you can mount it to the wall with the hardware and instructions provided with the unit.

  • Will the CoolBox get things damp when in use?

    It is possible, however, if the unit used is properly sized for the space in which it is being used and there is adequate air exchange taking place, the chances of this problem occurring will be dramatically reduced.

  • Can I place my CoolBox unit against the wall to give my room more space?

    No, the CoolBox units require at least 6-inches of space between the wall and the back of the unit.

  • If I don’t want to keep refilling the water reservoir, can I continuously run water through the unit with an attached hose?

    Yes, for the C100, C125, C700, C1380 and C1530 you  can connect a water hose to the fill valve on the side of the unit.

  • How do you fill up your CoolBox with water?

    You can fill it with a water hose or bucket/large container through the fill hatch.You can connect a water hose to the fill valve on the side of the unit. Another option is to remove the back of the unit and pour water directly onto the tank. This is a temporary solution, and we recommend you use a water hose when possible.

  • TROUBLESHOOT
  • Why is my unit spitting water?

    Either your unit is not on level ground or your honeycomb cooling pad needs to be turned around.

  • Why will my CoolBox not turn on or light up?

    Possible reasons why:CoolBox is not plugged inCoolBox unit fuse is not functioning.Tripped house breakerPower cord in unit is not functioning.Damaged power board or loose connectionDamaged or faulty ribbon (the wire that connects the power board to the control panel)Front control board not functioning properly.Tripped GFCI circuitPlease contact the service department by calling 1-855-386-2665, use the chat function on our website or email info@coolazone.com

  • My CoolBox is not pushing out cold air and the temperature is not dropping, what is the issue?

    Possible reasons why: There is no water in the unit. The cool function is not on. The water level sensor is not functioning. The Honeycomb pad is dirty or needs to be replaced. The water pump is not functioning. The dust screens are dirty. The unit is not getting enough air flow. The humidity is too high for evaporation to take place. Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email info@coolazone.com

  • My CoolBox is leaking, what is the problem?

    Possible reasons why? The tank is cracked. The drain cap is loose or missing. The seal in the cap is missing or not seated correctly. The unit has been overfilled. The unit is not on a level surface. The float valve in the tank could be broken. Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email info@coolazone.com

  • My unit is full, but it is notifying me that it needs water, what is the problem?

    Possible reasons why: The water level sensor could be blocked or stuck. The water level sensor could be malfunctioning. Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email info@coolazone.com

  • My Honeycomb pad is only partially saturated, why?

    Possible reasons why?The unit is not on a level surface.The water distribution tray may need to be cleaned.Please contact the service department by calling 1-855-386-2665 or going through our chat on our website or emailing info@coolazone.com

  • My unit keeps shutting off after a few seconds of being on, what is the problem?

    Most likely you need to replace the fuse or the fuse housing in the unit.Please contact the service department by calling 1-855-386-2665 or going through our chat on our website or emailing info@coolazone.com

  •  My unit has power because it is beeping but my panel does not light up, what is the problem?

    Possible reasons why:The show function could be activated. There could be a loose connection.The digital display could need replacement.Please contact the service department by calling 1-855-386-2665 or going through our chat on our website or emailing info@coolazone.com

  • Honeycomb pads are not getting saturated, what is the problem?

    Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

  • MAINTENANCE
  •  What is the recommended maintenance on a Cool-A-Zone evaporative cooler?

    When finished using your CoolBox for the day, run the unit with the cooling function turned off for at least 15-minutes to allow the Honeycomb pad to rapidly dry out. Change out any unused water every 3 days. This will keep the water in the unit from becoming stagnant and smelling.As often as needed or wanted, run a 1:4 solution of lemon juice and water or vinegar and water through the system to help clean the internal working of the unit.Rinse any dust screens as needed to help maintain proper air flow.Replace Honeycomb pad annually (If you have hard water, you may need to replace your Honeycomb pad more often)Wipe down the outside of the unit with a damp cloth as needed to remove any accumulation of dust or dirt.

  • How can I clean the Honeycomb pad on my Cool-A-Zone evaporative cooler?

    As often as needed or wanted, run a 1:4 solution of lemon juice and water or vinegar and water through the system to help clean the internal working of the unit.If your Honeycomb pad requires a more thorough cleaning, you can soak the pad in a 50/50 lemon juice/water or vinegar/water solution to disinfect and loosen mineral deposits. You may use a soft bristle brush and gently scrub the pad to remove any debris. Lastly, rinse the pad with fresh water. (Note: If you use vinegar, it can be difficult to remove its smell) If you’d like to, you may add one capful of fabric softener to the tank to add a fresh scent to the air. The use of fabric softener may also help prevent the accumulation of dirt and dust on the pad and dust screens.

  • How often do the Honeycomb pads need to be replaced? 

    Replace the Honeycomb pad annually (If you have hard water you may need to replace your Honeycomb pad more often)

  •  Do you have replacement parts?

    Yes, you can find our parts Parts: Cooling – CoolAZone or, if you require additional assistance, contact your Cool-A-Zone sales representative. If you do not have one, the best way to reach someone quickly is via the chat on our web page or email us at sales@coolazone.com or call directly at 1-855-386-2665.

  • Do you have replacement parts for water pump?

    We do not offer replacement water pump parts. However, we do offer replacement water pumps.

  • SHIPPING
  • Can I reserve units with delayed shipping?

    Yes, contact a Cool-A-Zone sales representative for details. Call 1-855-386-2665

  • What is the estimated shipping time?

    Orders are processed within 24 to 48-hours. Then allow 4-8 business days for delivery,
    depending on where you are located in the country.

  • How much is shipping?

    We currently offer free shipping on the C5, C35, C50, C75 mini, C75, C75XL, C100, and C125 units as an
    added benefit to our customers within the continental US. We charge shipping on parts orders as well as orders that require expedited,
    international or freight services. Payments of all duties, taxes and fees associated with international shipments are the
    responsibility of the customer.

  • Where do you all ship to?

    We ship domestically and internationally, wherever UPS will provide parcel service.We will ship freight domestically straight to the customer or to the customers freight
    designated freight broker/forwarder. Payments of all duties, taxes and fees associated
    with international shipments are the responsibility of the customer.

  • Do you offer expedited shipping?

    Yes, contact a Cool-A-Zone sales representative for details by emailing sales@coolazone.com, call 1-855-386-2665 or chat with us via the chat box on the website.

  • How can I check the status of my order?

    You will be sent an email when your order has been fulfilled, along with a tracking
    number and a link where you can view your shipment status.

  • How do you ensure that my unit ships on time?

    Orders are processed within 24 to 48-hours. Then allow 4-8 business days for delivery
    depending on where you are located in the country.If you require expedited shipping due to time constraints contact Cool-A-Zone sales
    representative for assistance.

  • Is my freight driver responsible for unloading the merchandise?

    Yes. All freight orders are shipped with lift gate service. The driver is only responsible for
    unloading the merchandise off the truck. The customer is responsible for moving the merchandise beyond that point.

  • Should I schedule a delivery appointment?

    No. For local deliveries, we will contact you to arrange a delivery time.If you are receiving a freight delivery, the contracted freight company will call to schedule a delivery time with you. Parcel service through UPS does not typically schedule deliveries with the customer.

  • What is the best way to inspect my unit once it is delivered?

    Look at all the parts and components for damage. Verify that the number of items you
    received matches what is stated on your delivery receipt. It is your responsibility to
    inspect your delivery. If you sign your freight bill free of claims, it can be hard to claim
    damages later.

  • Can you drop-off or pick-up units at your showroom location?

    Yes, contact your Cool-A-Zone sales representative for details. If you do not have one,
    the best way to reach someone quickly is via the chat on our web page or email us at
    info@coolazone.com or call directly at 1-855-386-2665.

  • RETURN
  • What is your return policy?

    Cool-A-Zone Return & Refund Policy: If you are not satisfied with any of our products, please contact us within 30-
    days of receipt. A refund may be arranged, excluding freight charges, upon
    inspection. Returned merchandise must be shipped in original packaging, freight
    prepaid, unused, and in resalable condition. Returned merchandise is also
    subject to a 15% restocking fee. Cool-A-Zone inspects all returns and reserves
    the right to refuse credits on damaged, used, or non-resalable items. Your only
    obligation is the freight charge and restocking fee where applicable, provided
    your return is complete with original packaging, all documentation, parts, and
    remote control. Returns after 30-Days: Cool-A-Zone reserves the right to authorize product returns after 30-days have
    passed from the invoice date. If the product is accepted after this period, it is
    subject to a 15% restocking fee and credit will be issued toward future
    purchases only. Shipping or Freight Charges: Shipping and handling charges are non-refundable for all returns. The customer
    may also be responsible for return shipping charges, insurance, and shipment
    tracking for returned merchandise. For certain returns, UPS Shipping Labels may
    be provided. Please note that while shipping labels may be issued for your
    convenience, return shipping charges are still your responsibility. If you require
    an estimate of these return shipping costs, please call Customer Service at 855-
    386-COOL(2665). Order Cancelation Policy: If an order ships prior to the cancellation request, the customer will not be
    subject to the 15% restocking fee, but is responsible for any freight charges
    incurred. Certain Products are Non-Returnable our Demo and “As-is” units are final sale items and are not eligible for return
    or refund. These items may be eligible for an exchange of an item of equal or
    lesser value. Shipping and handling charges may apply and are
    not refundable. The customer may also be responsible for return shipping
    charges, insurance, and shipment tracking for returned merchandise. For certain
    returns, UPS Shipping Labels may be provided. Please note that while shipping labels may be issued for your convenience, return shipping charges are still your
    responsibility. If you require an estimate of these return shipping costs, please
    call Customer Service at 1-855-386-COOL(2665). Return of Payment: All refunds are processed in the same form of payment that was used at the
    time of purchase. For cash transactions, please contact customer Service at
    1- 855-386-COOL(2665) or contact your sales representative directly.

  • Can I get a replacement cooler?

    Customer has 30-days to exchange a faulty item for another/new item. After 30-days
    but up to one year (unless an extended warranty has been purchased), the customer
    will only be eligible to receive free replacement parts unless a documented exception by
    management has been granted. (Honeycomb Pads excluded)

  • WARRANTY
  • What is your warranty?

    For one (1) year from date of purchase, Go All Out Cooling and Heating Inc. (hereafter
    “Cool-A-Zone”), warrants any original component part or parts of its portable
    evaporative coolers (the “Equipment”) that are found, upon examination by factory-
    authorized personnel, to be defective in material or workmanship.If the Equipment and/or its original component parts develop a defect covered by this limited warranty within the applicable time periods described above, the same may be repaired by the customer after receiving the appropriate parts from Cool-A-Zone or entirely replaced with a new product.All transportation charges for shipment of the equipment and/or its component parts
    that are submitted for replacement or repair under this warranty must be borne by the purchaser.This warranty is void if: i) the equipment and/or its component parts are found to have
    been misused, abused, repaired by or tampered with by unqualified personnel; ii) any of the equipment’s component parts have been replaced with parts that were not authorized Cool-A-Zone replacement parts; iii) the product has been modified in any way (other than repairs made by qualified individuals with Cool-A-Zone replacement parts); iv) the equipment has not been appropriately registered by its original purchaser; or v) the customer cannot show proof of purchase as the equipment’s original owner.Register your CoolBox within 14-days of receipt to guarantee coverage.

  • DISCOUNT
  • Does Cool-A-Zone offer quantity discounts?

    If you are interested in purchasing multiple units please contact us via the chat on the website, email sales@coolazone.com, or call 1.855.386.2665

  • Does Cool-A-Zone offer tradeshow specials?

    The Cool-A-Zone team attends multiple trades shows each year. We offer special pricing for show attendees. Make sure you are on our mailing list by subscribing to our newsletter to stay up to date on all new offers, trade shows and to take advantage of our deals.