General
Is the evaporative cooler an air conditioner?
Our evaporative coolers are not air conditioners; however, we do offer a full line of portable dual-use air conditioner/heater units for year-round comfort.
What is the best way to reach the Cool-A-Zone team?
The best way to reach someone quickly is through the chat feature on our website. You may also email us at info@coolazone.com or call directly at 1-855-386-2665.
How can I stay informed about the restocking of out-of-stock items?
Subscribe to our email marketing for access to the most current news and information happening at Cool-A-Zone.
How do I choose the right-sized evaporative cooler?
Evaporative coolers are rated by CFMs (cubic feet per minute) of air that the cooler can blow into your home. Whether it is for a small room or a whole house, there is a simple formula to identify the proper size of evaporative cooler you need.
Formula: V = Room Volume (LxWxH) ACH = Desired number of air changes 60 = Minutes in an hour CFM = Cubic feet per minute
Does Cool-A-Zone rent units and what is the cost?
Yes, we do offer rental units. Contact us at sales@coolazone.com for details or complete our rental inquiry form on the website.
How do I set up a demo?
Contact your Cool-A-Zone representative for details. If you do not have a sales representative, reach someone quickly via the chat on our website, email us at info@coolazone.com or call directly at 1-855-386-2665.
Will sales tax be applied to my order?
It depends on your location. Contact your Cool-A-Zone sales representative for specific information. If you do not have a representative, the fastest way to reach assistance is through the chat on our website or email us at info@coolazone.com or call directly at 1-855-386-2665.
Are evaporative coolers safe to use?
As long as they are properly maintained and cleaning schedules are followed,
evaporative coolers are safe and efficient to use.
Does it cost a lot of money to use an evaporative cooler?
Generally speaking, it costs significantly less to run an evaporative cooler than it does to run an air conditioner.
Can I use evaporative coolers indoors?
Yes, we offer several models that are suitable for indoors.
Where is my model number?
Your model number is located on the information plaque on your unit.
What are Honeycomb Cooling Pads made of?
Honeycomb Cooling Pads are designed to provide maximum cooling, low
pressure drop and years of reliable service. It is made from specifically engineered cellulose paper that is chemically treated to resist deterioration. Cross fluted, unequal angle pad design promotes the beneficial mixing of air and water for optimum cooling. This unique design also functions to continually direct more water to the air entering the face of the pad, where the air is the hottest, driest, dirtiest and where the most intense
evaporation occurs.
Can I paint my evaporative cooler?
Yes, as long as airflow through the cooling media is not obstructed. However, painting the inside of the tank or the motor is not recommended.
How long has Cool-A-Zone been in business?
While Cool-A-Zone has been providing evaporative cooling solutions for over 10 years, the current owner took over in 2020.
Function
Can we get a operator manual?
Of course, send your request to info@coolazone.com
Do the evaporative coolers drain water?
Our evaporative coolers do not drain water automatically. However, if the unit is in continuous use, all water in the water tank will completely evaporate over time and you will not need to drain any water. If there is water left over after using, you can drain from the water tank by unscrewing the drain cap located on the bottom of the back side of the unit.
How does evaporative cooling work?
After you pour water into the water tank or connect your water hose to the water hose connector, the water will be pumped up to water distribution tray which will then slowly release water to drip onto the cooling pad. When air passes through the cooling pad, the water will evaporate causing the air temperature to drop.
What is the purpose of the anion button?
An ionizer works by emitting negatively charged ions (ANION) into a room. Because of their polarity, the emitted ions instantly attach to the positively charged contaminants in the air. The newly formed particles are too heavy to float and fall to the surface and out of the ambient air you
breathe, resulting in cleaner air.
Can I adjust the temperature on the evaporative cooler?
No, the temperature cannot be adjusted, the display is only reflecting the temperature of the air emitted from unit.
Why is my evaporative cooler beeping?
The beeping sound may signal that your fan has run out of water and the water tank needs to be refilled.
Can I lay down my evaporative cooler to transport it?
Yes, you may lay the CoolBox unit down during transport, but we recommend you transport it in an upright and secure position whenever possible.
What is the run time on each of the evaporative cooling units?
The unit run time is dependent on the humidity level of the air and the air conditions in the region where you live.
Can I use evaporative coolers indoors and will it make my indoor space humid?
Yes, the evaporative cooling units can be used indoors as long as there is some form of air exchange, for example, open windows or a running air conditioner.
Can I use the evaporative coolers without water?
Yes, but to take advantage of the cooling function, you need to use water.
How can I semi-permanently mount the SunSpot II?
You can purchase the heater stand for mobile mounting or you can mount it to the wall with the hardware and instructions
provided with the unit.
Will the evaporative coolers make things damp when in use?
It is possible, however, if the unit used is
properly sized for the space in which it is being used and there is adequate air exchange taking place, the chances of this problem occurring will be dramatically reduced.
Maintenance
What is the recommended maintenance on a Cool-A-Zone evaporative cooler?
o When finished using your evaporative cooler for the day, run the unit with the cooling function turned off for at least 15-minutes to allow the Honeycomb pad to rapidly dry out.
o Change out any unused water every 3 days. This will keep the water in the unit from becoming stagnant and smelling.
o As often as needed or wanted, run a 1:4 solution of lemon juice and water or vinegar and water through the system to help clean the internal working of the unit.
o Rinse any dust screens as needed to help maintain proper air flow.
o Replace Honeycomb pad annually (If you have hard water, you may need to replace your Honeycomb pad more often)
o Wipe down the outside of the unit with a damp cloth as needed to remove any accumulation of dust or dirt.
How can I clean the Honeycomb Cooling Pad in my evaporative cooler?
o As often as needed or wanted, run a 1:4 solution of lemon juice and water or vinegar and water through the system to help clean the internal working of the unit.
o If your Honeycomb pad requires a more thorough cleaning, you can soak the pad in a 50/50 lemon juice/water or vinegar/water solution to disinfect and loosen mineral deposits. You may use a soft bristle brush and gently scrub the pad to remove any debris. Lastly, rinse the pad with fresh water. (Note: If you use vinegar, it can be difficult to remove its smell) If you’d like to, you may add one capful of fabric softener to the tank to add a fresh scent to the air. The use of fabric softener may also help prevent the accumulation of dirt and dust on the pad and dust screens.
How often do the Honeycomb Cooling Pads need to be replaced?
Replace the Honeycomb pad annually (If you have hard water you may need to replace your Honeycomb pad more often)
Do you have replacement parts?
Yes, you can find our parts Parts: Cooling – CoolAZone or, if you require additional assistance, contact your Cool-A-Zone sales representative. If you do not have one, the best way to reach someone
quickly is via the chat on our web page or email us at sales@coolazone.com or call directly at 1-855-386-2665.
Do you have replacement parts for water pumps?
We do not offer replacement water pump parts. However, we do offer replacement water pumps.
Troubleshoot
Why will my evaporative cooler not turn on or light up?
Possible reasons why:
- Unit is not plugged in
- Unit fuse is not functioning
- Tripped house breaker
- Power cord in unit is not functioning
- Damaged power board or loose connection
- Damaged or faulty ribbon (the wire that connects the power board to the control panel)
- Front control board not functioning properly
- Tripped GFCI circuit
Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email
info@coolazone.com
My evaporative cooler unit is not pushing out cold air and the temperature is not dropping, what is the issue?
Possible reasons why:
- There is no water in the unit
- The cool function is not on
- The water level sensor is not functioning
- The Honeycomb Cooling Pad is dirty or needs to replaced
- The water pump is not functioning
- The dust screens are dirty
- The unit is not getting enough air flow
- The humidity is too high for evaporation to take place
Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email
info@coolazone.com
My evaporative cooler is leaking, what is the problem?
Possible reasons why:
- The tank is cracked
- The drain cap is loose or missing
- The seal in the cap is missing or not seated correctly
- The unit has been overfilled
- The unit is not on a level surface
- The float valve in the tank could be broken
Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email
info@coolazone.com
My unit is full, but it is notifying me that it needs water, what is the problem?
Possible reasons why:
- The water level sensor could be blocked or stuck
- The water level sensor could be malfunctioning
Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email
info@coolazone.com
My Honeycomb Cooling Pad is only partially saturated, why?
Possible reasons why:
- The unit is not on a level surface
- The water distribution tray may need to be cleaned
Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email
info@coolazone.com
My unit keep shutting off after a few seconds of being on, what is the problem?
Most likely you need to replace the fuse or the fuse housing in the unit.
Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email
info@coolazone.com
My unit has power because it is beeping but my panel does not light up, what is the problem?
Possible reasons why:
- The show function could be activated
- There could be a loose connection
- The digital display could need replacement
Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email
info@coolazone.com
Honeycomb Cooling Pads are not getting saturated, what is the problem?
Possible reasons why:
- There is no water in the unit
- The cool function is not on
- The water level sensor is not functioning
- The water pump is not functioning
- The water distribution tray may need to be cleaned
- The water pipe could be clogged
Please contact the service department by calling 1-855-386-2665, use the chat function on our website or email
info@coolazone.com
Discounts
Does Cool-A-Zone offer quantity discounts?
If you are interested in purchasing multiple units please contact us via the chat on the website, email sales@coolazone.com, or call 1.855.386.2665
Does Cool-A-Zone offer trade show specials?
The Cool-A-Zone team attends multiple
trades shows each year. We offer special pricing for show attendees. Make sure
you are on our trade show mailing list by emailing tradeshow@coolazone.com to stay up to date on all new offers and to take advantage of our deals.
Shipping
Can I reserve units with delayed shipping?
Yes, contact a Cool-A-Zone sales representative for details. Call 1-855-386-2665
What is the estimated shipping time?
Orders are processed within 24 to 48-hours. Then allow 4-8 business days for delivery, depending on where you are located in the country.
How much is shipping?
We currently offer free shipping on select units within the US.
We charge shipping on part orders as well as orders that require expedited, international or freight services.
Payments of all duties, taxes and fees associated with international shipments are the responsibility of the customer.
Where does Cool-A-Zone ship?
We ship domestically and internationally,
wherever UPS will provide parcel service.
We will ship freight domestically straight to
the customer or to the customers freight designated freight broker/forwarder.
Payments of all duties, taxes and fees associated with international shipments
are the responsibility of the customer.
Do you offer expedited shipping?
Yes, contact Cool-A-Zone sales representative for details. Call 1-855-386-2665
How can I check the status of my order?
You will be sent an email when your order has been fulfilled, along with a tracking number and a link where you can view your shipment status.
How do you ensure that my unit ships on time?
Orders are processed within 24 to 48-hours. Then allow 4-8 business days for delivery depending on where you are located in the country.
If you require expedited shipping due to time constraints contact Cool-A-Zone sales representative for assistance
Is my freight driver responsible for unloading the merchandise?
Yes. All freight orders are shipped with lift
gate service. The driver is only responsible for unloading the merchandise off the truck. The customer is responsible for moving the merchandise beyond that
point.
Should I schedule a delivery appointment?
No. For local deliveries, we will contact you to arrange a delivery time.
If you are receiving a freight delivery, the
contracted freight company will call to schedule a delivery time with you.
Parcel service through UPS does not typically schedule deliveries with the
customer.
What is the best way to inspect my unit once it is delivered?
Look at all the parts and components for damage. Verify that the number of items you received matches what is stated on your delivery receipt. It is your responsibility to inspect your delivery. If you sign your freight bill free of claims, it can be hard to claim damages later.
Can you drop-off or pick-up units at the Cool-A-Zone Office?
Yes, contact your Cool-A-Zone sales
representative for details. If you do not have one, the best way to reach
someone quickly is via the chat on our web page or email us at info@coolazone.com or call directly at 1-855-386-2665.
Return
What is your return policy?
Cool-A-Zone
Return & Refund Policy
- If you are not satisfied with any of our products, please contact us within 30-days of receipt. A refund may be arranged, excluding freight charges, upon inspection. Returned merchandise
must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returned merchandise is also subject to a 15% restocking fee. Cool-A-Zone inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items. Your only obligation is the freight charge and restocking fee where applicable, provided your return is complete
with original packaging, all documentation, parts, and remote control.
Returns After 30-Days
- Cool-A-Zone reserves the right to authorize product returns after 30-days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.
Shipping or Freight Charges
- Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. For certain
returns, UPS Shipping Labels may be provided. Please note that while
shipping labels may be issued for your convenience, return shipping charges are still your responsibility. If you require an estimate of these return shipping costs, please call Customer Service at 855-386-COOL(2665).
Order Cancelation Policy
- If an order ships prior to the cancellation request, the customer will not be subject to the 15% restocking fee, but is responsible for any freight charges incurred.
Certain Products are Non-Returnable
- Our Demo and “As-is” units are final sale items and are not eligible for return or refund. These items
may be eligible for an exchange of an item of equal or lesser value.
Shipping and handling charges may apply and are not refundable. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for
returned merchandise. For certain returns, UPS Shipping Labels may be
provided. Please note that while shipping labels may be issued for your convenience, return shipping charges are still your responsibility. If you require an estimate of these return shipping costs, please call Customer Service at 1-855-386-COOL(2665).
Return of Payment
- All refunds are processed in the same form of payment that was used at the time of purchase. For cash transactions, please contact customer Service at 1-855-386-COOL(2665) or contact your sales representative directly.
Can I get a replacement cooler?
Customer has 30-days to exchange a faulty item for another/new item. After 30-days but up to one year (unless an extended warranty has been purchased), the customer will only be eligible to receive free replacement parts unless a documented exception by management has been granted. (Honeycomb Pads excluded)