Refund policy

Cool-A-Zone Return & Refund Policy

If you are not satisfied with any of our products, please contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returned merchandise is also subject to a 15% restocking fee. Cool-A-Zone inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items. Your only obligation is the freight charge and restocking fee where applicable, provided your return is complete with original packaging, all documentation, parts, and remote control.

 

Returns After 30 Days

Cool-A-Zone reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.

 

Shipping or Freight Charges

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels may be provided. Please note that while shipping labels may be issued for your convenience, return shipping charges are still your responsibility. If you require an estimate of these return shipping costs, please call Customer Service at 855-386-COOL(2665).

 

Order Cancelation Policy

If an order ships prior to the cancellation request, the customer will not be subject to the 15% restocking fee, but is responsible for any freight charges incurred.

 

Certain Products are Non-Returnable

Our Demo and “As-is” units are final sale items and are not eligible for return or refund. These items may be eligible for an exchange of an item of equal or lesser value. Shipping and handling charges may apply and are not refundable. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels may be provided. Please note that while shipping labels may be issued for your convenience, return shipping charges are still your responsibility. If you require an estimate of these return shipping costs, please call Customer Service at 855-386-COOL(2665).

 

Return of Payment

All refunds are processed in the same form of payment that was used at the time of purchase. For cash transactions, please contact customer Service at 855-386-COOL(2665) or contact your sales representative directly.