Our online store is open 24/7 and we ship Monday through Friday, except on certain holidays. While we strive to ship all orders placed before 12pm CST on the same day, please note that this isn’t an absolute guarantee. Should you require expedited shipping, please reach out to customer service at 855-386-2665.

Cool-A-Zone offers a 1-year limited warranty. For more details visit our Warranty Page.

If you are not satisfied with any of our products, please contact us within 30 days of receipt. Arefundmay be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returned merchandise is also subject to a 15% restocking fee. Cool-A-Zone inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items. Your only obligation is the freight charge and restocking fee where applicable, provided your return is complete with original packaging, all documentation, parts, and remote control.

For more information please visit our Refund and Returns Page.